Last updated: October 2026
Privacy Policy
This policy applies to the MingVPN marketing website and user panel. It explains how data is handled when providing cross-border access subscriptions. Third-party payment pages are governed by their own privacy policies.
Account Data and Order Records
No email address is required to create an account; a username and password are all that is needed. MingVPN does not collect email addresses as a registration requirement or make an email address a condition of account activation. Account data is used for identity verification, login, and subscription management. Passwords should be stored as hashes that cannot be directly reversed and are not used to verify a customer with support.
Order records include the selected plan, amount, payment status, transaction identifier, and refund outcome. They are used to activate benefits, reconcile payments, and resolve disputes. Data usage and reset status are used for billing and do not include browsing content. When submitting a support ticket, provide only the details needed to identify the issue. Do not include passwords, complete subscription links, or sensitive information from payment credentials.
No-Logs Policy and Connection Data
MingVPN follows a no-logs policy. It does not record which websites users access through the service or retain browsing histories, request content, or lists of destination addresses that could be used to reconstruct browsing activity. Aggregated data usage required for billing is not browsing history.
During a connection, the system processes the current connection status to enable communication and troubleshoot immediate issues. This temporary state is cleared when the connection ends or necessary processing is complete; it is not retained as a persistent connection log. Security records needed for website logins and order actions are handled separately from network access content and are not used to build browsing profiles.
Site Analytics and Local Storage
The marketing website may process analytics such as page visits, referral sources, button clicks, and browser types to identify page errors and assess whether content and navigation are easy to use. Analytics do not extend to websites users access through the subscription service. Analytics events should not contain passwords or complete subscription links.
Cookies and browser local storage are used to maintain login sessions, save language preferences, and retain necessary interface settings. Clearing this data may log you out or reset your preferences. You can restrict storage in your browser settings; doing so may affect user panel features but will not automatically delete server-side account or order records.
Third-Party Payments and Data Disclosure
Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party providers, which may collect information required to complete transactions under their own policies. MingVPN receives the transaction identifier, amount, and payment result needed to confirm an order. Do not submit payment passwords in support tickets.
Necessary order information is used only to fulfill orders, process refunds, resolve disputes, and maintain security. Account data is not disclosed to unrelated third parties unless you authorize it, disclosure is necessary to provide the service, or disclosure is required by law. Service providers involved in processing may access relevant data only to the extent necessary.
Retention Periods and Deletion Requests
Account data is retained while the service is being provided. Support tickets and security records are kept only until the issue has been resolved and any necessary review is complete. Order and refund records are retained for as long as needed for reconciliation, dispute resolution, and compliance with applicable law; no single retention period applies to all data. When the purpose for processing ends, relevant data is deleted or anonymized.
Log in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account ownership must be verified before a request is processed, and you should explain how deletion may affect your subscription. Records that must be retained by law or for an unresolved dispute are not deleted along with the account. Backup data is cleared as backups are rotated.
Policy Updates and Questions
This page will be updated with the revision date whenever data practices or service processes change. Significant changes to processing purposes or the scope of data will be announced on the website or in the user panel. New uses that require authorization will be implemented only after the relevant authorization is obtained.
If you have questions about this policy or believe data has been handled incorrectly, contact support through the user panel and describe the relevant page and issue. See the Terms of Service for service rules and the Refund Policy for refund arrangements.